Refund and Cancellation Policy
Last updated: September 9, 2026
This policy explains how cancelling the Pro subscription works and when we refund a payment. It supplements the Terms of Service (§3 Plans and fees, §12 Complaints and disputes) and does not limit your mandatory consumer rights.
1. Cancelling the Pro subscription
You can cancel Pro at any time in your account settings, with no notice period and no reason required. Cancellation stops the next renewal - you keep full Pro access until the end of the period you have already paid for, and no further charges are taken.
Cancelling in the middle of a period does not entitle you to a refund for the unused part of that period. The fee is charged upfront for the whole month or year, as described in §3.2 of the Terms.
2. 14-day right of withdrawal (consumers)
As a consumer you generally have 14 days to withdraw from a contract concluded at a distance. Pro is digital content delivered immediately: when you buy it, you ask for immediate access and expressly consent to the service starting before the 14-day period ends. Under Art. 38(13) of the Polish Consumer Rights Act, by giving that consent you lose the right of withdrawal.
If you did not receive Pro access after payment, the service has not started - contact us and we will either activate it or refund the payment in full.
3. When we refund a payment
We refund the payment in full when: you were charged twice for the same period, you were charged after a correctly completed cancellation, or Pro was not activated after payment and we could not fix it.
We refund the proportional part of the fee for the unused period when: we close the Service (Terms §14), the Service is transferred to a legal successor and you do not accept the new terms (Terms §14), or a permanent account block is reversed on appeal and you no longer want to keep the subscription.
If Pro does not work as described (non-conformity of digital content), you have the statutory remedies under the Consumer Rights Act: we will first bring the service into conformity, and if that is not possible within a reasonable time you may request a price reduction or terminate the agreement with a refund for the affected period.
4. Account blocked for breaching the Terms
If your account is permanently blocked because of a serious or repeated breach of the Terms, the Pro subscription expires at the moment of the block and the fee for the unused period is not refunded (Terms §3.6). You can appeal the decision (Terms §6.7); a successful appeal restores the account together with the remaining subscription period.
5. Changing between the monthly and annual plan
Switching from monthly to annual takes effect immediately - you pay only the difference for the remaining time, and the annual period starts at once. Switching from annual to monthly takes effect at the next renewal - you keep the annual period you have paid for, and no refund is issued for the switch.
6. How to request a refund
Write to support@wombato.com from the e-mail address linked to your account and include the date of the payment and, if you have it, the order or receipt number. We reply within 14 days (Terms §12).
Refunds are returned to the payment method used for the purchase by our payment partner named on your receipt, usually within 5-10 business days depending on your bank. We do not refund in cash or to a different card.
7. Disputes
If you disagree with our decision, you can file a complaint under §12 of the Terms. As a consumer you can also use out-of-court dispute resolution, including the EU ODR platform (ec.europa.eu/consumers/odr). This policy is published in several languages - in case of any discrepancy, the Polish version prevails.