Terms of Service

1. General provisions

1.1. Definitions

Service - the Wombato platform available at wombato.com.
User - a person using the Service who is at least 16 years old.
Account - the User's individual panel available after registration and login.
Content - materials posted by the User: place descriptions, photos, reviews, comments, check-ins and posts in the community feed (including photos, links, polls and tagging of other Users).
Places - locations described by Users as suitable for camping, campsites or overnight stays.

1.2. Service operator

The operator of the Service and the entity providing services electronically is Kamil Grabowski, address: ul. Bydgoska 6, 30-056 Kraków, Poland, NIP: 6612220368, REGON: 260231175. Contact: support@wombato.com.

1.3. Acceptance of the Terms

Starting to use the Service means you accept these Terms. Data processing is described in the Privacy Policy, which forms part of the Terms. If you do not accept the Terms, stop using the Service.

2. Rules for using the Service

2.1. Purpose of the Service

Wombato is a community platform that lets you:

find and share information about places to camp,
publish reviews and photos,
build a community of outdoor lovers and exchange experiences,
use location-based features (filtering nearby places) - with your consent and without storing a location history.

2.2. Requirements for Users

at least 16 years old,
providing true and up-to-date data; one person, one account,
complying with applicable law,
respecting the rights and dignity of others - no hate speech, harassment or discrimination.

2.3. Prohibited actions

posting content that is unlawful, offensive, vulgar or discriminatory,
infringing copyright or other third-party rights,
spam and unwanted messages,
attempts to gain unauthorised access to the Service or to breach its security,
automated downloading, copying, indexing or exporting of data from the Service (scraping, crawling, unauthorised API access, bots) in a way that goes beyond ordinary human use of the Service; this does not apply to search engine crawlers acting in accordance with the robots.txt file,
posting false information about places,
using the Service for commercial purposes (advertising, affiliate links, sponsored content) without the Operator's prior written consent.

3. Plans and fees

3.1. Free and Pro plans

The Service is available in a free Free plan (automatically on registration) and a paid Pro plan. The scope of features is described on the pricing page.

3.2. Pro subscription

The Pro plan is a renewable monthly or annual subscription. The fee is charged upfront for the whole period, the subscription renews automatically unless you cancel it. You can cancel at any time in settings - access remains until the end of the paid period.

3.3. Payments

The seller and payment processor is Paddle (Paddle.com Market Limited) as Merchant of Record - it handles payment, invoices and taxes. All prices include applicable taxes; the final price is always shown at checkout. We never receive your card numbers.

3.4. Right of withdrawal (consumers)

As a consumer you generally have a 14-day right to withdraw from a distance contract. Under Art. 38(13) of the Polish Consumer Rights Act, for digital content this right does not apply if performance began with your explicit consent before the deadline. By buying Pro and requesting immediate access, you give such consent and acknowledge the loss of the right of withdrawal.

3.5. Pioneer status

The first Users who register and complete verification under the Pioneer program get lifetime access to the Pro plan - covering the features included in that plan at the time the status is granted, together with their later improvements within the Pro plan. Separately paid extensions to the Pro plan introduced in the future may not be covered by this entitlement; where that is the case, we offer them on the terms that apply to those extensions. Pioneer status may be revoked if the account is permanently blocked for a breach of the Terms or if the status was obtained by circumventing the rules of the program (for example, accounts created in bulk). Once revoked, a Pioneer number does not return to the pool.

3.6. Account blocking and a paid subscription

If your account is permanently blocked because of a serious or repeated breach of the Terms, the Pro subscription expires at the moment of the block and the fee for the unused period is not refunded. You have a right of appeal against the blocking decision (§6.7); a successful appeal restores the account together with the remaining subscription period.

This rule does not limit your mandatory consumer rights or your right to a refund in situations where the law guarantees it.

4. Registration and account

4.1. Registration

Registration is voluntary and free. We require a username, an e-mail address and a password. You activate the account via a link sent to the e-mail you provided. We do not offer login through social accounts - registration is only by e-mail.

4.2. Managing the account

You can edit your data in settings. You are responsible for the confidentiality of your password and for activity on your account; notify us immediately of any unauthorised access.

4.3. Deleting the account

You can delete your account in settings. After deletion your personal data is erased and the authorship of published content (place descriptions, reviews, comments, photos) is anonymised immediately (Art. 17 GDPR). Anonymised content stays in the Service as a contribution to the community knowledge base, shown without any link to your identity (for example “Anonymous user”).

5. Newsletter

The newsletter is free and voluntary, available without an account too. Consent to the newsletter is separate from registration - you give it during registration or in settings (Art. 6(1)(a) GDPR). The newsletter (sent on our behalf by an e-mail service provider, usually no more than twice a week) may include news, outdoor tips, featured spots and information about the Service's features.

You can unsubscribe at any time - via the link at the bottom of every message or in your account settings. After unsubscribing you will not receive further messages, and your address will be deleted without undue delay.

6. User content

6.1. What you can publish

You can publish: place descriptions and photos, reviews and opinions, comments, check-ins and posts in the community feed (text, photos, links, tags, polls and tagging of other Users).

The same rules apply to posts as to all other Content: the requirements of lawfulness and compliance with the Terms, reporting and the moderation measures described in the Terms.

6.2. Requirements for content

Content must be lawful, true and reliable, must not infringe third-party rights (including copyright and personal rights), must be free of profanity, pornographic, graphic or violence-promoting content, and must relate to the outdoor topic.

6.3. Copyright and licence

You keep full copyright in the content you create.

You grant Wombato an irrevocable, worldwide and perpetual, free, non-exclusive licence to use, store, copy, modify, distribute, publicly display, adapt, translate, create derivative works from and commercially exploit the Content in any way, including in particular:

within the Wombato Service,
on social media (for example Facebook, Instagram) for promotional, marketing and advertising purposes,
in the Operator's marketing and advertising materials,
in press and online publications,
in the Service's promotional materials,
in the newsletter and other e-mail communications.

When we use your content in promotion, we mark it with your nickname or a note that it comes from the Wombato Service. You warrant that you hold full rights to the content you publish and that you do not infringe third-party rights.

6.3.1. Personal data in content

Your content (your image in photos, details in descriptions) may contain personal data. You publish it voluntarily and at your own responsibility. Do not upload photos with recognisable faces of other people without their consent. Photo metadata, including GPS, is removed automatically on upload.

6.3.2. Consent to use of image

Independently of the licence, you can give separate, voluntary consent in settings to the use of your image in the Operator's marketing materials. You can withdraw this consent at any time.

6.4. Managing content

You can edit reviews, comments and feed posts, and you can delete feed posts yourself. Because of the community nature of the Service, you cannot delete a published place yourself once it has been approved - in justified cases (the place no longer exists, breaks the law) submit a removal request; we will consider it within 14 days. After an account is permanently blocked, published content may be hidden in full; content anonymised after account deletion stays in the Service in accordance with §4.3.

6.5. Moderation

Every newly added or edited place requires approval before publication. We may moderate, edit editorially, translate or remove content that breaches the Terms or the law, and restrict accounts in case of abuse. We will inform you of the decision with reasons and a right of appeal. The catalogue of moderation measures and the rules for blocking an account are set out in §6.6, and the appeal procedure in §6.7.

6.6. Sanctions and account blocking

If the Terms are breached (in particular §2.3 and §6.2), we may - proportionately to the seriousness and the repetition of the breach - apply the following measures:

a warning,
hiding or removing a single piece of content,
a temporary suspension of the account (with the period stated),
a permanent block of the account - in the case of serious or repeated breaches.

We will inform you of every decision by e-mail, with reasons, the basis relied on and information about your right of appeal (in line with the Digital Services Act - DSA). Decisions are made by a human, not by an automated system.

While suspended or blocked you may not use the account or create new accounts in order to circumvent the sanction. To protect the community we may process technical identifiers for that purpose in the form of irreversible hashes (details in the Privacy Policy).

6.7. Appeals against moderation decisions

You can appeal against any moderation decision (including a suspension or a block of the account) within 6 months of receiving it: through the contact form or by e-mail to support@wombato.com, quoting the decision identifier and your reasons. Appeals are reviewed by a human; you will receive a reasoned reply no later than within 14 days. A successful appeal restores the content or the account. Regardless of the appeal, out-of-court dispute resolution and recourse to the courts remain available to you (§12).

6.8. Polls

Every User can create a poll in their own post (2 to 4 options). A poll stays open for a maximum of 24 hours; after it closes the results remain visible.

Voting in polls is public: the option you chose is visible to other Users (the avatars of voters are shown next to the options, among other things). By casting a vote you share this information with the community. You can change or withdraw your vote until the poll closes.

6.9. Tagging people in posts

In a post you can tag other Users (a maximum of 10). The tagged person receives a notification. You cannot tag a person who has blocked you or a person you have blocked. Tagging people in a way that infringes their personal rights, is persistent or goes against their express objection may constitute a breach of the Terms and be subject to moderation measures (§6.6).

6.10. Following

You can follow other Users, tags and regions. Your following list is visible on your public profile. On registration your account automatically follows the account of the Service's founder and the Service's information tags (for example #wombato, #changelog) - you can unfollow them at any time.

6.11. Feedback and ideas

If you send us a suggestion, an idea or a comment about the Service, we may use it to develop Wombato without paying you and without having to credit you as its author. To that extent you grant us a non-exclusive, free licence to use such feedback - you do not transfer your rights to us and you remain free to use your own idea.

This does not apply to your Content, which is governed by §6.3, or to your personal data. Sending feedback is entirely voluntary.

7. Information about the legal status of places

Nature of the information: place legality statuses are indicative only. They are not legal advice or a guarantee of legality.

Sources: the status is set automatically based on public spatial data (protected areas, official registers) or on community reports (marked as such). The data may be incomplete or out of date.

Your duty: before camping, always check the current local rules yourself - site regulations, the manager, temporary bans.

Liability: to the maximum extent permitted by law, Wombato is not liable for damage arising from relying on legality statuses (fines, penalties, third-party claims, financial losses). This does not limit consumer rights under mandatory law.

8. Leave No Trace and illegal places

By adding a place, you commit to the Leave No Trace principles: take your rubbish with you, respect nature and other people.

Light a fire only where it is permitted and safe. Respect private property and any entry or access bans. Do not publish in the Service the exact locations of nests, dens or sites of protected species - we present nature data in aggregate precisely so as not to put them at risk.

Places marked as illegal are shown only as a warning that camping there is prohibited. Wombato does not encourage breaking the law.

9. Reporting content

Every place, photo, review and comment has a report function - use it when you see an incorrect legality status, an infringement of rights or unlawful content. We handle reports within a reasonable time, aiming for 7 business days. You will receive a decision with reasons and the option to appeal. Contact point for authorities and users: support@wombato.com.

10. Liability

10.1. User's liability

You are fully responsible for the content you publish and for holding the rights to it, for complying with the law and the Terms, for damage caused to others, and for the security of your account and password.

10.2. Operator's liability

We build Wombato with care, but the service is provided “as is”: we do not guarantee uninterrupted availability or that the information is fit for a particular purpose. We are not liable for content published by Users or for the quality of automatic translations.

Outdoor activity - wild camping, sleeping in a vehicle, off-road driving, hiking - always involves risk, and that risk depends on the weather, the terrain, the season, your equipment and your skills. Information in the Service, including information from other Users and from external sources, may be out of date or incomplete. Always assess conditions on site, check the rules and restrictions in force, and have a fallback plan and a way to call for help. The decision to set out and the responsibility for your own safety remain yours. The Service does not replace navigation maps, emergency services or professional advice.

Some features we develop and test live, so they may work differently from their final form, change or be withdrawn - we do not guarantee their continuous availability, and we announce significant changes in the Service. Your feedback on them is welcome and helps us refine them.

10.3. Limitation of liability

No provision of the Terms limits liability that cannot be limited under the law, including for personal injury, for wilful misconduct or gross negligence, or mandatory consumer rights.

11. Intellectual property and data sources

All rights to the Service (graphics, code, the name “Wombato” and the logo) belong to the Operator and are protected. Copying and using the Service in a way that infringes these rights without written consent is prohibited.

Wombato uses public spatial data, including OpenStreetMap (© OpenStreetMap contributors, ODbL licence), the World Database on Protected Areas and national registers. The full list of sources and licences is available on the data attribution page in the Service.

12. Complaints and disputes

Submit complaints to support@wombato.com (a description of the problem plus identification details); we will consider them within 14 days. Appeals against moderation decisions are handled under the separate procedure described in §6.7. As a consumer you can use out-of-court dispute resolution, including the EU ODR platform (ec.europa.eu/consumers/odr).

The governing law is Polish law. Disputes with consumers are settled by the courts having jurisdiction under general rules.

13. Data sources and licenses

Beyond community content, Wombato uses open public and nature data. The information we present comes, among others, from the following sources:

Polish State Forests - Forest Data Bank (bdl.lasy.gov.pl), including the "Zanocuj w lesie" program - tourist facilities and camping zones (re-use of public sector information)
General Directorate for Environmental Protection (geoserwis.gdos.gov.pl) and the European Environment Agency (CDDA) - protected area boundaries
Wikidata (CC0), Wikipedia (CC BY-SA) and Wikimedia Commons - encyclopedic information and photos; the author and license of a photo or quoted excerpt are indicated where they are shown
GBIF and xeno-canto - nature data and bird sound recordings; the recordist and license are indicated next to the player
Open-Meteo (CC BY 4.0) - weather and air quality
NASA (FIRMS, VIIRS), USGS, EUMETNET Meteoalarm and EAWS - natural hazard data
Macrostrat - geological data; Natural Earth - administrative boundaries (public domain); OpenCelliD (CC BY-SA) - mobile network coverage
MapTiler, OpenMapTiles and Mapbox - map tiles and geocoding (attribution visible on the map)

Summaries and labels computed from this data (such as the indicative camping-rules assessment) are prepared by us and do not constitute legal advice. We update these datasets periodically, so changes in the sources may appear in the app with a delay.

14. Final provisions

The Terms may be changed for important reasons (a change in the law, new features, technical changes). We will announce changes in the Service or by e-mail at least 14 days in advance. Continued use after the changes take effect means you accept them; if you do not accept a change, you can delete your account before it takes effect.

Ending the Service: if we decide to stop providing the service, we will tell you at least 30 days in advance in the Service and by e-mail. Before it shuts down we will let you download your data (the export in your account settings), and we will refund the proportional part of the fee for any unused period of a paid Pro subscription.

Legal succession: if the Service is reorganised, merged or sold, the rights and obligations under this agreement may pass to the legal successor on unchanged terms. We will tell you about this at least 14 days in advance and, if you do not agree, you may terminate the agreement and delete your account within that time at no extra cost, with a proportional refund for the unused subscription period.

The invalidity of any provision does not affect the validity of the others. The Terms are published in several languages - in case of any discrepancy, the Polish version prevails.