Frequently asked questions.

You enter an email and a password, then confirm your address with a link from the email (valid for 24 hours). The account activates right away.

We do not require a phone number, date of birth or surname. A username is enough.

On the login screen tap "Forgot password" and enter your email. We send the link to set a new password right away, valid for about fifteen minutes.

Not arriving? Check spam and the "Promotions" folder. We send from support@wombato.com.

In your account settings choose "Delete account". After you confirm, we erase your personal data (in line with GDPR). Places you published stay on the map as a contribution to the community, but their authorship is anonymised.

Full instructions: Delete your account.

Technically yes, if you use two different email addresses. In practice we advise against it: your community profile, friends and favourites work better in one place.

In your security settings, scan the QR code with an authenticator app (such as Google Authenticator or 1Password) - from then on you'll add a 6-digit code from your phone when signing in.

When enabling it you'll receive a set of backup codes - keep them somewhere safe. Each works once, for when you don't have your phone. That's also where you can turn verification off.

Turn it on in your security settings.

Pick your vehicle (or describe your own) and each place page will tell you whether you can get there - access is the most common surprise at wild spots.

The same page holds your travel style (vanlife, tent, off-road). You can change or remove the vehicle at any time.

Add yours in the travel settings.

Once logged in, choose "Add place". The wizard guides you step by step: drop the pin, pick a category, add photos and a description, set the legality status.

A new place goes into review (usually 1-2 working days) before it appears publicly. We check for duplicates, the category, photo quality and initial legality.

At least one, ideally 3-5. Show the access, the camping spot itself, the view and the surroundings. No photos of other people without their consent.

We strip the location data stored in the photo before publishing, so your exact position does not leak by accident.

Not directly. Only its author can edit someone else's place.

If you spot an error, outdated information or a safety issue, report it with the button on the place page and we will take a look.

The most common reasons: a duplicate of an existing place, too few or weak photos, private property without consent, an illegal spot, or photos that breach someone's privacy.

Every rejection comes with a reason and the option to fix it and submit again.

Published places are a shared asset: they carry reviews, photos and check-ins from other people, so you do not delete them yourself. If there is a serious reason, write to us.

Drafts and rejected proposals you can delete any time under "My places".

A check-in confirms your visit via GPS - your device has to be near the spot. The first check-in at a place earns you ranking points.

While checking in you can rate how clean the spot is - these ratings build an honest picture of each place and support the leave-no-trace principle. Your visit history lives on your profile under Visited.

Pro is a boost for heavy users: richer search filters, more trip-planning tools and no limits on favourites and lists.

The free plan stays fully usable forever: the map, adding places, reviews, friends and basic filters.

Pro is a monthly or annual subscription - the yearly plan works out over 40% cheaper.

You always see the price in your own currency. Payment is handled by Paddle, which also settles the taxes.

You cancel in your subscription settings, in the payment management panel. No hidden steps and no "last chance" offers.

Pro runs until the end of the paid period. Then you return to the free plan and your data stays.

There is not. The free plan is fully featured and shows whether Wombato suits you. You buy Pro when you actually need its features.

If you buy Pro and decide it is not for you, we handle refunds in line with consumer law. Write to us.

Your payment history lives in the plan settings - from there you can also open our payment operator's billing portal to download any invoice and update your card.

Go to your plan settings.

Yes, at any time in the plan settings. When you move to the annual plan, the unused part of your current period is credited towards the new payment.

If a payment fails, nothing disappears right away - we retry and remind you by email. Updating your card in the billing portal is all it takes.

The minimum needed to run: an email for login, a username (public) and your country (for language and currency). Optionally a profile photo and a short bio. We do not collect a phone number, date of birth or background location.

You will find the full scope in the Privacy Policy.

No. We do not use Facebook Pixel, we do not build advertising profiles and we do not sell your data.

What we collect and which cookies we use is described in the Privacy Policy.

You have the right to it (GDPR). In your privacy settings you download a package with all your data (profile, places, reviews, check-ins, settings) as a file.

Block someone from the menu on their profile or next to their comment. A blocked person can't follow you, comment on your content, see your activity or message you.

You can lift a block at any time - the list of blocked people lives in your privacy settings.

Manage the list in your privacy settings.

Be specific. What was good, what made access harder, whether there is signal, what the surroundings were like. The visit date and season help others a lot.

No "great spot, recommend" with no detail. No attacks on other people. No photos of people without their consent.

Recognitions for a real contribution: reporting violations, verified places, keeping camps clean. Separately there is the Pioneer programme, where the first users get a special status.

No streak counters, no daily goals, no levels. You earn badges for what you did, not for how much time you spent in the app.

Yes. Once blocked, you do not see their reviews, comments and posts, and they do not see yours. We do not tell them about the block.

Every review, post and place has a report button. Pick a reason and add a short note. We usually review it within 24 to 48 hours.

You will find the full rules in the Community rules.

Hashtags are words preceded by #, such as #lakedistrict, that authors add to their posts. Clicking a tag takes you to its page, which gathers all public content with that label.

It is the fastest way to dig into a topic: one click and you see what the community publishes about a region, a travel style or a season.

The feed is your stream of updates: posts from people you follow, activity around places, and what's new nearby. You'll find it in the top menu.

Write a post from the box at the top of the feed - describe a trip, add photos and hashtags (#) so others can find it. You can edit or delete a post later from its menu.

Head over to your feed.

Tap “Follow” on someone's profile or next to the author of a place or post - from then on their activity shows up in your feed.

The People page is a good place to find who to follow, and you manage your list from your own profile - you can unfollow anyone at any time.

Meet the community on the People page.

You can message someone from their profile. If you don't follow each other, the first message lands in their request inbox and the conversation starts once they accept it. With a mutual follow it opens right away.

Inside a conversation you can reply to a specific message, edit your own after sending and add an emoji reaction. Who can message you is up to you in the message settings.

You'll find your conversations in Messages.

Badges reward real contributions to the map and the community - you'll find every badge and how to earn it in the badge catalog.

The ranking collects activity points (check-ins included) and comes in three scopes - friends, country and world - for this month or all time.

Browse the full list in the badge catalog.

You can appeal any moderation decision - a removed piece of content or an account restriction. Every appeal is reviewed by a human.

You'll get a reasoned reply by email, usually within 14 days (30 at the latest).

File yours under Appeals.

Since 2021 individual camping is legal in the areas of the "Zanocuj w Lesie" programme designated by the State Forests. Wombato shows these areas on the map.

The programme rules in short: a short stay in one spot, fire only in designated places (or a stove), no litter and no noise. Outside these areas you need the landowner's consent, and national parks have designated camping fields.

• Legal: a programme area, an official camping field, a campsite, or a place with the owner's written consent.
• Gray area: no clear ban, but no clear permission either. We recommend caution and asking locals.
• Forbidden: a national park outside designated spots, a strict reserve, private property without consent.

It varies a lot. In Scandinavia the "right to roam" applies and camping is legal almost everywhere with responsibility. In Germany and Austria it is usually banned outside designated places. In Czechia and Slovakia it is allowed with caveats.

In Wombato the legality status is marked on every place, so always check it before you set off.

We plan to release iOS and Android apps a few months after launch. For now Wombato works fully in the browser, including on your phone. You can add the site to your home screen so it opens like an app.

First refresh the page and check your connection. Opening it in a private browser window also helps.

If the problem persists, write to us at support@wombato.com with a screenshot and the name of your browser and system.

Check the spam folder and "Promotions". Add support@wombato.com to your contacts.

If you use an email-hiding service, check that it is not filtering messages from us. Still nothing? Write to us and we will send it manually.

The search bar at the top covers all of Wombato: places, regions and map locations, plus - once you are signed in - other travellers and your saved places. Start typing and suggestions appear right away.

On a computer, open it with the / key or the Cmd+K shortcut (Ctrl+K on Windows). Enter opens the full place list for your query, with every filter available. On your phone, tap the magnifier icon in the top bar.

With location on, the map shows your position and sorts places by distance from you. Your browser asks for permission on first use - if you declined back then, you can change it in your browser or phone settings.

Everything keeps working without location - the map and place list just won't sort by distance or show where you are.

• Chrome and Firefox on desktop: click the padlock next to the page address and set Location to “Allow”.
• Safari on Mac: Safari menu → Settings → Websites → Location → “Allow” for wombato.com.
• Android: phone Settings → Apps → your browser → Permissions → Location.
• iPhone and iPad: Settings → Privacy & Security → Location Services → your browser.

Notifications cover reactions and comments on your content, new followers, messages, and alerts from your saved searches. In the app they live under the bell icon, and on your phone you can additionally enable push notifications.

Every notification type can be switched on or off individually - that's also where you decide what arrives by email.

Manage them in your notification settings.

It builds a packing list tailored to your trip type - you tick things off and nothing slips through on departure day.

You can edit the list, add your own items and share it with a link. It works without an account; saving a list for later requires signing in.

Try the packing assistant.