Build relationships with other travelers through helpful responses to comments.
Why respond to comments
When you respond to comments, you show other travelers that you're an active community member. Your responses help others, build trust in your places, and create valuable conversations.
Builds trust in the community.
Encourages others to share opinions.
Shows you care about others' experiences.
How to respond to questions about your place
Travelers often have additional questions before their trip. Respond honestly and helpfully, sharing your current experiences. Here are examples of questions that might come up:
Is the road accessible for campers in winter?
What's the cell phone coverage like at this place?
Are pets allowed at this camping spot?
What's the water situation - is it drinkable?
How to respond to positive reviews
When travelers share their good experiences, it's worth thanking them and encouraging further community participation. Here are examples of positive comments:
Thanks for sharing this hidden gem!
We had a great time here - the place was exactly as you described.
Excellent recommendation for families with children.
The sunset view was incredible, exactly as you said.
How to handle problems and concerns
When travelers report difficulties, it's worth responding constructively, offering solutions, and updating information if needed. Here are examples of such reports:
The road was much worse than described.
The place wasn't as clean as expected.
Couldn't find the place with the given directions.
Unexpected fees or restrictions appeared.
What's better to avoid in responses
Don't react defensively to criticism.
Don't delay your response.
Don't argue publicly with reviewers.
Don't ignore justified concerns.
Don't take criticism personally.
Don't justify outdated information.
Best response strategies
Respond quickly - preferably within a few hours
Thank for comments and opinions.
Show you appreciate community contribution.
Respond to positive and negative feedback.
Use friendly, warm tone.
Add value - make your responses help everyone
Share additional tips and insights.
Clarify misunderstandings.
Update information when needed.
Share useful links and resources.
Maintain professionalism - even in difficult situations
Avoid defensive reactions.
Focus on facts, not emotions.
Apologize when needed.
Propose solutions when possible.
Examples of good responses
Original comment: Great place, but the access road is really bumpy. Our sedan got badly scratched.Good response: Thanks for the feedback! Sorry about your car - you're right, the last kilometer can be tough. I'll update the description to emphasize that high-clearance vehicles work best. Conditions can change depending on the season, so I value your observations.Why it works: Acknowledges the problem, shows empathy, promises update, and provides context.
Original comment: Is this place suitable for family camping?Good response: Absolutely! The main area is flat and safe, perfect for tents. There's also a shallow stream where kids love to play (always supervised). The fire pit is secured and perfect for family evenings. In summer, bring insect repellent. Have a great trip!Why it works: Provides specific information, addresses family needs, and adds practical tips.
Become an expert at responding to comments!
Your responses help other travelers and build trust in the community. Every thoughtful reaction is a step toward better experiences for everyone.
Responding to comments
Build relationships with other travelers through helpful responses to comments.
When you respond to comments, you show other travelers that you're an active community member. Your responses help others, build trust in your places, and create valuable conversations.
Travelers often have additional questions before their trip. Respond honestly and helpfully, sharing your current experiences. Here are examples of questions that might come up:
When travelers share their good experiences, it's worth thanking them and encouraging further community participation. Here are examples of positive comments:
When travelers report difficulties, it's worth responding constructively, offering solutions, and updating information if needed. Here are examples of such reports:
Your responses help other travelers and build trust in the community. Every thoughtful reaction is a step toward better experiences for everyone.